Refund & Withdrawal Policy

Refund & Withdrawal Policy

1. General Policy Overview

This platform operates a skill-based fantasy golf system using a closed-loop digital wallet.

All deposits, entry fees, refunds, and withdrawals are governed by this policy.

The platform does not offer gambling, wagering, or games of chance.

2. Wallet Deposits

• Users may deposit funds using approved payment methods.
• Deposited funds can only be used for:
  • Participation in platform challenges
  • Platform-related services
• Wallet balances cannot be transferred between users.

3. Entry Fees & Refunds

3.1 Entry Fees

• Entry fees are participation fees for skill-based challenges.
• Once a challenge has started, entry fees are non-refundable.

3.2 Refund Eligibility

• Challenge cancelled by platform
• Technical error preventing participation
• Duplicate or erroneous charge confirmed

No refunds for:

• Poor performance
• Rule violations
• Invalid score submission

4. Winnings & Wallet Credits

• Rewards are credited directly to the wallet.
• Credits may be used for:
  • Future participation
  • Withdrawal (after verification)

5. Withdrawals

5.1 Eligibility

• Available wallet balance
• KYC verification completed
• Account in good standing

5.2 Processing

• Processed to original payment method where possible
• Processing time: 3–10 business days
• Depends on payment provider, compliance checks, banking networks

6. Compliance & Security Checks

• Withdrawals may be delayed for fraud prevention.
• Additional verification may be requested.
• Withdrawals may be denied for suspicious activity or rule violations.

7. Chargebacks & Disputes

• Contact support before initiating chargebacks.
• Unauthorized chargebacks may result in:
  • Account suspension
  • Wallet freeze
  • Account termination

8. Wallet Holds & Account Review

• Temporary holds may occur due to payment processor or legal requirements.
• Suspected misuse may trigger review.

9. Policy Amendments

• Policy may change due to regulatory updates or risk controls.
• Continued use implies acceptance.

10. Contact & Support

For refund or withdrawal inquiries:

📧 info@golfMe-app.com